Frequently asked questions
Everything you need to know before getting started
Yes. You can connect your Ads accounts and get your performance score for free, no credit card required. Detailed recommendations and automatic actions are reserved for subscribers.
Your subscription scales with your monthly ad spend. The higher your budget, the more value our tool generates β and your price is set to guarantee positive ROI from month one.
Currently we support Google Ads and Microsoft Advertising (Bing Ads). Connection is done via OAuth in one click, without sharing your credentials.
Autopilot operates within limits you define: max budget, allowed change percentage, action types permitted. You always keep control and can disable it anytime.
Absolutely. We never store your Ads credentials. Access goes through official Google and Microsoft APIs with OAuth tokens. Your data is encrypted and hosted in Europe.
Yes. No minimum commitment. You can cancel your subscription anytime from your account. Access remains active until the end of the paid period.
Yes. Connect as many ad accounts as you like β Google Ads MCC (manager) and Microsoft Ads Agency support included. The dashboard lets you switch between accounts in one click, and the AI engine analyses each one independently while letting you compare them side-by-side.
White-label features (custom logo, brand colours, custom subdomain) are on the roadmap. Today you can already invite your clients as viewers on shared dashboards, and PDF reports are configurable with your branding. Contact us if you want early access.
Direct integrations are not available yet β we focus on the ad platforms themselves (Google Ads, Microsoft Ads, GA4). That said, every data point in SteerAds is exportable via CSV or our API, so connecting it to any CRM or BI tool is straightforward.
Yes. Paddle (our payment processor and merchant of record) automatically generates a compliant invoice for every charge, with VAT handled for EU customers. Invoices are downloadable from your billing settings page at any time.
The 14-day free audit lets you evaluate the tool without paying anything. Once a subscription is active, we don't offer blanket refunds, but if something breaks on our side or the product doesn't deliver what we promised, contact support and we'll make it right.
Yes to GDPR β data is hosted in the EU, you can export or delete it from your account at any time, and we sign DPAs with B2B customers on request. SOC2 and ISO 27001 are not certified today; we follow the practices required by both (encryption at rest and in transit, audit trails, least-privilege access) but haven't gone through the audit yet.
The interface and AI-generated recommendations are available in 8 languages: English, French, Spanish, German, Italian, Portuguese, Polish and Czech. Customer support is currently English and French; we plan to expand based on customer mix.
A read-only REST API is available on the Pro plan and above for pulling your score history, recommendations and KPIs into your own dashboards. Webhooks for budget alerts and applied actions are in private beta β reach out if you'd like access.